Mindful Balance | Reflexology by Tom

1. About us
Mindful Balance | Reflexology by Tom is a sole trader practice run by Tom Stroud, based at 122 Cranworth Gardens, London, SW9 0NU. You can contact me at hello@mindfulbalancereflexology.com or +44 7849 584679.

2. Our services
I provide reflexology treatments as described on the Treatments page of this website, at the durations and prices listed at the time of booking. Reflexology is a complementary therapy; it does not diagnose, treat or cure medical conditions, and is not a substitute for medical advice.

3. Bookings and payment
Appointments are booked online via our booking system. Full payment is due at the time of treatment. Prices are as displayed at the time of booking; I reserve the right to change prices for future bookings, but not for appointments already confirmed.

4. Cancellations
Appointments are for a specific time slot reserved exclusively for you. As permitted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for services tied to a specific date or time, the standard 14-day cancellation right does not apply. Instead: cancellations or changes made at least 48 hours before your appointment are free of charge; cancellations, changes or no-shows within 48 hours will be charged at the full treatment price. See our full Cancellation Policy on the Appointments page for details.

5. Health and suitability

You are responsible for disclosing accurate and complete health information via the consultation form and before each treatment, including any changes since your last visit. I reserve the right to decline, postpone or adapt treatment where it is not safe or appropriate to proceed.

5.1 Contraindications
Certain conditions mean I'm unable to treat, or need to treat with caution, adaptation, or your doctor's sign-off first. These include, but are not limited to:

  • Recent surgery (within the last 6 weeks) - depending on the type of surgery

  • Recent medical procedures, tests, or vaccinations - please consult your doctor if unsure

  • Recent accidents, fractures, sprains or strains - depending on severity and healing stage

  • Deep Vein Thrombosis (DVT) or history of blood clots

  • Lymphoedema or lipoedema

  • Acute inflammation or infection

  • Acute, undiagnosed pain

  • Fever, or feeling generally unwell

  • Vomiting or diarrhoea

  • Contagious skin or nail conditions of the foot (including but not limited to athlete's foot, verrucas, fungal nail infections)

  • Open wounds, cuts or unhealed injuries to the feet

  • Sunburn affecting the feet

  • Blood-thinning medication or bleeding disorders - treatment can usually proceed with lighter pressure, but please disclose this

  • Uncontrolled or unstable heart conditions

  • First trimester of pregnancy - see our Pregnancy conditions in FAQ’s

  • High-risk pregnancy - please consult your doctor first; medical approval may be required

This list is not exhaustive. If you're unsure whether a condition affects your suitability for treatment, please contact me before booking, and always complete the consultation form fully and honestly ahead of your appointment.

6. Liability
I carry professional indemnity and public liability insurance. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Beyond this, treatments are provided with reasonable care and skill in line with the Consumer Rights Act 2015, but I do not guarantee any particular outcome or result.

7. Website use and content
All content on this website (text, images, branding) belongs to Mindful Balance | Reflexology by Tom and may not be reproduced without permission.

8. Complaints
If you're unhappy with any aspect of your treatment or experience, please contact me directly so I can put things right.

9. Governing law
These terms are governed by the laws of England and Wales.

Last updated: 17th August 2026

Terms & Conditions